Order Confirmation

The seller must confirm an order within 1 business day.

If the seller does not confirm the order within this period, Le Pit Club Marketplace may cancel the order and release or refund the buyer's payment.

Shipping

After confirming an order, the seller must ship it within 5 business days.

An order is considered shipped once it has been transferred to the shipping carrier.

The seller is responsible for properly packaging the item and transferring it to the carrier within the required period.

Cancellation Before Shipping

If an order is cancelled after seller confirmation but before shipping, the buyer will receive a refund of:

• the item price;
• taxes paid on the item and Platform Charge;
• shipping charges; and
• the Platform Charge.

Failure to Ship

If the seller does not ship the order within 5 business days after confirmation, Le Pit Club Marketplace may automatically cancel the order.

The buyer will receive a refund of the item price, taxes paid on the item and Platform Charge, shipping charges, and Platform Charge.

Refund After Shipping

Once the order has been transferred to the shipping carrier, the shipping charges and Platform Charge are non-refundable to the buyer.

If a refund is issued after shipping, the buyer will receive a refund of:

• the item price; and
• taxes related to the refundable amount.

Stripe Processing Fees

Stripe processing fees already charged to the seller are not returned when an order is refunded.

The Stripe processing fee remains the seller's responsibility even when Le Pit Club Marketplace issues a full or partial refund to the buyer.

More information is available under Payments, Payouts, Fees & Taxes.